Why people instruct us

The Ombudsman is free. A good file is the thing that is hard to write while you are still angry or ashamed.

You see the complaint before it goes. Nothing is sent in your name that you have not read.
The fee is a share of money actually paid back, with the worked examples on the fees page.
We will tell you if the bank’s refusal is, in our view, the likely end of the road.
The DIY guide stays public. Hiring us is a choice, not a toll on the only door.

Hands arranging plain envelopes and a notebook on a wooden desk

If you are comfortable writing the timeline yourself, do that. If you want a second person to test the story against the questions a bank and an ombudsman actually ask, start a review.