National Bank complaints can start online or with your advisor. Put the same facts in writing so the French and English notes cannot drift apart.
What to ask National Bank to do
- Treat the report as a fraud complaint, not only as a general question.
- Tell you the payee name their system showed, if one was shown.
- Say whether any in-app or telephone warning was displayed or read out.
- Send a written final response. If 56 days pass with no resolution, you can take the complaint to the Ombudsman for Banking Services and Investments.
What we add
We turn the chat, the receipts, and the warning story into one complaint. If National Bank refunds you, our fee is invoiced from that recovery. If they refuse, or the file stalls, the next step is usually OBSI. The route is the same for every bank. The facts are not.
Client reviews
Camille L.
Sherbrooke★★★★★
The French and English notes did not match. Once they did, National Bank returned the money.
Greg S.
Barrie★★★★☆
National Bank refunded the payments. I was not sent after paperwork that did not matter.
Nothing on this page is a statement about National Bank’s current fraud policy. It is the complaint path a customer can use. OBSI is free to use, and you do not need us to go there.