CIBC complaints usually start in the app or by telephone banking. Ask for the secure message to be marked as a formal complaint.
What to ask CIBC to do
- Treat the report as a fraud complaint, not only as a general question.
- Tell you the payee name their system showed, if one was shown.
- Say whether any in-app or telephone warning was displayed or read out.
- Send a written final response. If 56 days pass with no resolution, you can take the complaint to the Ombudsman for Banking Services and Investments.
What we add
We turn the chat, the receipts, and the warning story into one complaint. If CIBC refunds you, our fee is invoiced from that recovery. If they refuse, or the file stalls, the next step is usually OBSI. The route is the same for every bank. The facts are not.
Client reviews
Natalie B.
Richmond★★★★★
CIBC refunded the transfers after the secure message was logged as a formal complaint.
Paul H.
Saint John★★★★★
I understood the draft the first time. CIBC paid the funds back.
Nothing on this page is a statement about CIBC’s current fraud policy. It is the complaint path a customer can use. OBSI is free to use, and you do not need us to go there.